Refund policy

We hope you love every WUYIN piece you receive.

We also understand that sometimes you need to see and try on a piece to know whether it is right for you. Whether the size does not fit, the design feels different from what you expected, or you have simply changed your mind, you can contact us to request a return within 30 days of receiving your item, provided it meets the return conditions below.

You do not need to give a detailed explanation for changing your mind. If you would like help choosing a size or a different design, we would be happy to help you find a piece that suits you better.

Contact us: wuyin_studio@163.com

1. 30-Day Returns

This policy applies to purchases made through WUYIN's official online store and is available to customers worldwide. Please see Section 5 for personalized pieces and other items that are not eligible for change-of-mind returns.

To qualify for a change-of-mind return, your item must:

  • Be in the same complete condition as when you received it, without use beyond a brief, careful try-on, visible wear, scratches, or damage caused after delivery.
  • Include its original tags, packaging, box, accompanying accessories, and documents.
  • Be accompanied by an order number, receipt, or other proof of purchase.

A brief, careful try-on to check the size does not affect your eligibility for a return. Please handle your piece with care and avoid leaving any signs of wear.

If the packaging was damaged during delivery, please let us know when you contact us. We will not automatically treat this as damage caused by you.

2. How to Request a Return

Please email wuyin_studio@163.com within 30 days of receiving your item and include:

  • Your order number or proof of purchase.
  • The item you would like to return.
  • Whether you would like a return or an exchange.
  • If your item is damaged, defective, or incorrect, photographs where possible to help us understand the issue.

Once your request is confirmed, we will provide the return address, shipping arrangements, and packing instructions.

Please contact us before sending your item back and follow the instructions we provide. Return arrangements may vary by country or region, and contacting us first helps prevent packages from being sent to the wrong address or unnecessary shipping costs.

Please package your piece securely and keep your shipping receipt and tracking number. If you encounter any problems during return shipping, contact us for assistance.

3. Return Shipping

WUYIN covers return shipping for returns that meet the conditions of this policy, including change-of-mind returns.

We will arrange an appropriate return method for your country or region and explain how the shipping costs will be covered before you send your item back.

If a prepaid return label is not available in your location and you need to pay the shipping cost upfront, we will confirm the shipping method and reimbursement arrangements with you in advance. Please keep the relevant shipping receipt.

Please do not send your item back before we have confirmed the shipping arrangements, as this may result in unnecessary costs or charges we cannot verify.

4. Exchanges and Sizing

If your ring does not fit or you would prefer a different design, please contact us first.

We will help you check your size, understand what you are looking for, and confirm whether your preferred piece is available. Items returned for exchange must meet the change-of-mind return conditions, and we will confirm the arrangements with you before you send them back.

  • If the new item costs more, you will need to pay the difference.
  • If the new item costs less, we will refund the difference to your original payment method.
  • If a suitable size or design is unavailable, you may choose to return your item for a refund.

5. Personalized Pieces and Other Exceptions

The following items are not eligible for change-of-mind returns:

  • Personalized or custom pieces made or altered to your specifications, such as pieces with personal engraving or a special design.
  • Sale or promotional items.
  • Gift cards.

Any return or exchange restrictions for personalized pieces will be explained on the product page or during our discussions about your order. If you are unsure whether a particular piece can be returned or exchanged, please contact us before purchasing.

These exceptions do not exclude assistance for defects, damage during delivery, or incorrect items, and do not affect your statutory consumer rights.

6. Damaged, Defective, or Incorrect Items

If your piece arrives damaged, has a manufacturing defect, or differs from your order in item, size, or design, please contact us as soon as possible.

We will assess the issue and work with you on an appropriate solution, which may include a repair, replacement, exchange, or refund. WUYIN will cover the related return shipping and shipping of the replacement or repaired item.

We will not refuse assistance for these issues simply because the item has been unpacked or its packaging was damaged during delivery.

To help us assess the issue, please keep the item and any remaining packaging, and provide photographs where possible. Please contact us before arranging any repairs, alterations, or adjustments yourself.

7. Care and After-Sales Support

Wear from everyday use, accidental damage, and issues caused by repairs or alterations carried out by a third party are not covered by our change-of-mind return policy.

If a problem arises after you have worn your piece, you are still welcome to contact us. We will help assess whether it may involve a manufacturing defect and offer appropriate assistance or care advice based on the circumstances.

If a repair or another service involves a charge, we will explain the proposed work and cost before proceeding so that you can decide whether to go ahead.

8. Refunds

Once we receive your returned item, we will inspect its condition and email you with the outcome.

If your return is approved, your refund will be issued to the original payment method used for your order. The refund amount will be based on the amount actually paid for the returned item in your order.

If our inspection finds that the item does not meet the change-of-mind return conditions, we will explain the specific reason and discuss the next steps with you.

We will not automatically convert a refund you have requested into store credit. Your bank or payment provider may need additional time to process the refund. If you have received a refund confirmation but the funds have not arrived, please contact us for assistance.

9. Contact Us and Your Consumer Rights

If you are unsure whether your item qualifies for a return or exchange, or the standard return period has already passed, you are still welcome to contact us. We will consider the circumstances and do our best to offer appropriate assistance.

This policy does not affect your consumer rights under the laws applicable in your country or region. Any returns, repairs, replacements, or refunds required by law will be handled in accordance with those requirements.

Customer support: wuyin_studio@163.com