FAQS
FAQ
Here, you can find the most common questions our customers have asked. We also update the list frequently.
In case you can't find the answers to your questions, do not hesitate to contact us either by email wuyin_studio@163.com or through the Contact Us page. We will answer every question within 24 hours or in the first opportunity!
Where is my delivery?
Some delivery information is updated relatively slowly and may not be updated for 3 to 7 days, which is normal. The average transportation time is 5-20 working days. If time exceeds that time, please contact us via email: wuyin_studio@163.com.
Shipping
We offer free shipping to all countries worldwide.
You may choose to insure shipping at an additional cost. This option includes insurance in case your package is damaged or lost in transit. Shipping typically taking 5-20 working days. The exact shipping time depends on the destination country/region. We cannot be held responsible for lost items if an incorrect shipping address was entered during checkout.
Additional fees & Taxes
We are paying custom fees and taxes on each order before shipping. We haven’t heard that any of our customer have to pay additional custom fees or taxes.
We are not responsible for any local customs or import duties that may be applicable.
No refunds will be issued if the recipient refuses package delivery to avoid paying customs duties or taxes.
Returns and Refunds
You can request a return within 30 days of receiving your item, provided it meets our return conditions. A brief, careful try-on to check the size is welcome; please keep the piece free from signs of wear and retain its original tags, packaging, accessories, and documents.
WUYIN covers return shipping for eligible returns worldwide, including change-of-mind returns. Please contact wuyin_studio@163.com before sending an item back so we can confirm the return address and shipping arrangements.
Approved refunds are issued to your original payment method. Exchanges are subject to availability; any price difference will be charged or refunded to your original payment method.
Personalized or custom pieces, sale or promotional items, and gift cards are not eligible for change-of-mind returns. These exceptions do not exclude assistance for defective, damaged, or incorrect items, or affect your statutory consumer rights.
For the full conditions and process, please read our Returns & Exchanges Policy.
Custom made work
We currently do not accept custom work orders because custom works are very time consuming.
In case you want custom made order, please contact us and if we find the request interesting and challenging we may accept the order. Time for custom made works are usually around 1-2 months because the process is long and time consuming, starting with sketch, ZBrush painting, waxing, casting, quality control and finishing.
Here, you can find the most common questions our customers have asked. We also update the list frequently.
In case you can't find the answers to your questions, do not hesitate to contact us either by email wuyin_studio@163.com or through the Contact Us page. We will answer every question within 24 hours or in the first opportunity!
Where is my delivery?
Some delivery information is updated relatively slowly and may not be updated for 3 to 7 days, which is normal. The average transportation time is 5-20 working days. If time exceeds that time, please contact us via email: wuyin_studio@163.com.
Shipping
We offer free shipping to all countries worldwide.
You may choose to insure shipping at an additional cost. This option includes insurance in case your package is damaged or lost in transit. Shipping typically taking 5-20 working days. The exact shipping time depends on the destination country/region. We cannot be held responsible for lost items if an incorrect shipping address was entered during checkout.
Additional fees & Taxes
We are paying custom fees and taxes on each order before shipping. We haven’t heard that any of our customer have to pay additional custom fees or taxes.
We are not responsible for any local customs or import duties that may be applicable.
No refunds will be issued if the recipient refuses package delivery to avoid paying customs duties or taxes.
Returns and Refunds
You can request a return within 30 days of receiving your item, provided it meets our return conditions. A brief, careful try-on to check the size is welcome; please keep the piece free from signs of wear and retain its original tags, packaging, accessories, and documents.
WUYIN covers return shipping for eligible returns worldwide, including change-of-mind returns. Please contact wuyin_studio@163.com before sending an item back so we can confirm the return address and shipping arrangements.
Approved refunds are issued to your original payment method. Exchanges are subject to availability; any price difference will be charged or refunded to your original payment method.
Personalized or custom pieces, sale or promotional items, and gift cards are not eligible for change-of-mind returns. These exceptions do not exclude assistance for defective, damaged, or incorrect items, or affect your statutory consumer rights.
For the full conditions and process, please read our Returns & Exchanges Policy.
Custom made work
We currently do not accept custom work orders because custom works are very time consuming.
In case you want custom made order, please contact us and if we find the request interesting and challenging we may accept the order. Time for custom made works are usually around 1-2 months because the process is long and time consuming, starting with sketch, ZBrush painting, waxing, casting, quality control and finishing.